Sales Representative, Ibex - Elkins

Responsibilities:

Our customer service advisors perform the following tasks:

• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues

Requirements

• High school diploma or the equivalent
• Basic computer skills
• Typing speed of at least 25 words per minute
• Ability to multi-task
• Excellent verbal and written communication skills
• Company drug screen and background check are required

For more information, click here

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