Highway Information Systems Specialist 2 - Kanawha County
Nature of Work
The Highway Information Systems Specialist 2 performs advanced professional level consulting work in designing, selecting, installing, implementing, and maintaining multiple platforms and applications for a large and complex agency. It is the responsibility of the employee to take the initiative to deviate from traditional methods or technologies when applicable. The employee is granted the latitude to develop new methods and policies to improve overall organizational effectiveness. Decisions include major areas of uncertainty in approach, methodology, or interpretation and evaluation processes that result from such elements as continuing changes in program, technological developments, unknown phenomena, or conflicting requirements. Troubleshoots system issues; may train end users on proper procedures and use of various systems. Develops course materials and curriculum for end user training. Acts as a lead worker and trains lower level Information Systems Specialists and other technical staff. May specialize in a certain technical area of expertise. Performs related work as required.
Pay Grade 20
Typical Duties and Responsibilities
• Coordinates the activities involved in meeting implementation objectives with management, users, and Information Services and Communications Division (IS&C) in determining user requirements, configuring systems based on those requirements and other pertinent factors. Plans for installation requirements, prepares justification, works closely with IS&C, posting bids based on prepared specifications, receives and reviews bids for compliance with minimum specification, prepares final purchase documents for purchase, reviews final recommendations with management of appropriate office.
• Coordinates activities of staff members in support of complex networks - Local/Wide Area Networks, mid-range systems, PC and mainframe operations
• Provides activity, status and feasibility reports to management
• May train subordinates in hardware and communications protocols
• Monitor system(s) operations through field staff reports and by on-site visits via management software systems and hardware monitoring
• Supports end-users via telephone and/or site visit regarding communication, printer, security, applications, and/or general systems(s) problems on LAN to LAN, LAN to Wide Area Networks, (for example IS&C's mainframe, federal systems), internet access, private time-sharing computer services, or external dial-up/dial- in access to various systems
• Participates or individually conducts user needs analysis; meets with users to determine environment and
system requirements; discusses hardware/software/connectivity options
• Operates diagnostic and/or monitoring equipment/software to identify problems and takes appropriate corrective action, either by repairing unit or contacting appropriate vendor
• Reviews requests for hardware and software for compatibility with established systems, assigning research to subordinates
• Meets with users to discuss automation plans, technology and networking plans, provides system and related costs analyses to planning staff, discusses alternatives to arrive at cost and time effective solutions to user needs
• Writes major procurement documents and related justifications, to obtain competitive bids, receives and reviews bid for compliance with specifications and cost effectiveness, makes recommendation to user contact as to award and/or prepares purchase documents for process
• Designs wiring plans for computer, network and telecommunications, installing and testing cabling and equipment (including installation of upgrade cards, memory and other devices to improve existing equipment as well as assembly, initial testing and final installation of new computer equipment and related devices), planning, installation, monitoring and maintenance of LAN and Wide Area Network (WAN)
• Calculates load requirements, prepares specifications and develops installation plans and installs Uninterruptable Power Supplies (UPS) units
• Plans, conducts or assists in group and one-on-one training of computer applications and operations software and proper use of hardware
• Develops training modules and instructional materials
• Maintains current knowledge level by researching technical literature and attending classes/seminars, contact technical staff in other state, federal and private agencies for information.
• Installs and configures hardware and software
• Evaluates new computer features and devices, revises basic specifications to keep current with industry advances and ensures compliance with state and federal standards and requirements and makes recommendations to superiors for purchase.
• The work involves isolating and defining unknown conditions, resolving critical problems, or developing new theories.
• Travel may be required: therefore, a valid driver's license may be required
Required Skills and Knowledge
• Knowledge of capabilities and limitations of computers and related devices
• Knowledge of networking, information processing and communications concepts and standards.
• Knowledge of PC, mini and mainframe operating systems
• Knowledge of computer hardware, software and its terminology
• Knowledge of data communications, theory, protocols, industry standards and terminology
• Knowledge of electronics and electricity, and communications technology and terminology
• Ability to analyze and evaluate work environments, computer systems, user requirements and information processes
• Ability to evaluate complex information systems and understand their structure, component parts and inter- relations
• Ability to diagnose and resolve technical problems, which may be of a highly complex nature
• Ability to establish and maintain effective working relationships with subordinates, superiors, user community
• Ability to clearly report activities and identify potential problem areas to manager
• Ability to communicate clearly, both orally and in writing
• Ability to analyze information problems and apply technical information solutions
• Ability to compile information and interpret technical information for non-technical staff in a user-friendly format
Required Education and Experience
REQUIRED EDUCATION
• Bachelor's degree in Information Technology or related field from an accredited college or university.
REQUIRED EXPERIENCE
• Five (5) years of full-time or equivalent part-time paid experience in information processing field, one (1) year of which is experience in local area network administration support and/or networking of stand-alone, mainframe, minicomputer, and LAN connected microcomputers and two (2) years of which is experience in installation of hardware and software, support and/or training.
• Substitutions: 1) Twelve (12) hours of computer science or data processing may substitute for one (1) year of information processing experience excluding PC and LAN administration support. 2) A graduate degree in the area of assignment may substitute for a two (2) years of the required experience. Graduate coursework in the area of assignment may substitute for a portion of the required experience on a year-for-year basis.
To apply, click here: https://www.governmentjobs.com/careers/wvdot/jobs/3021147/highway-information-systems-specilaist-2-kanawha-county?pagetype=jobOpportunitiesJobs
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