Highway Intelligent Transportation Fusion Center Operator – Kanawha County
Nature of Work
The Highway Intelligent Transportation Fusion Center Operator under general supervision, at full performance level, works in an Intelligent Transportation Fusion Center under the ITFC Supervisor in the DOT. Work involves traffic systems control, incident/congestion management, and communications. Employees operate state of the art computerized traffic management work stations designed to facilitate traffic flow and minimize congestion. Employees undergo training and are assigned progressively responsible duties in the areas of traffic detection monitoring, programming motorist information systems, assessing incident scenes, and operating radio communication systems. Employees perform a variety of clerical, technical tasks, and other related duties. May be required to work rotating shifts (evenings, nights, weekends, holidays). In the event of emergency highway conditions, employees are subject to call back during scheduled off hours. May be required to work and/or relocate to an Auxiliary Intelligent Transportation Management Center in the Charleston area on an emergency or temporary basis. Performs related work as required. May be assigned as needed to relief shifts at the Division of Homeland Security & Emergency Management during periods of heightened security or during emergency operations. Ability to speak clearly, good communication skills, and telephone etiquette required. Must be able to read, understand and interpret office procedures, and rules and regulations. Computer skills required.
Pay Grade: 8
Typical Duties and Responsibilities
• Monitors real-time traffic data; accurately locates incidents graphically on computer using only verbal descriptions
• Prepares various logs and reports pertaining to traffic conditions, incident management, equipment placement, etc.
• Learns to assess congestion levels and incident condition and severity, brief Supervisor and/or Manager of situation and possible ramifications and respond accordingly
• Programs and operates motorist information systems such as dynamic message signs (DMS) and highway advisory radio (HAR)
• Monitors closed-circuit television system, police scanners, and citizens' band radio transmissions for incident detection and verification
• Monitors and transmits radio communications between State and/or other agencies, such as the West Virginia Department of Highways, West Virginia State Police, METRO 911, and other agencies having jurisdiction in ITS Corridors
• Monitors, gathers, and relays Emergency, Traffic, Safety, Weather and other information to the appropriate agency
• Verify incidents and congestion using closed-circuit television surveillance system and electronic data
• Dispatches necessary response equipment to incident scenes
• Programs and operates internet website information network
• Checks districts daily to record weather, stream, and other hazardous conditions
• Monitors statewide weather forecasts and transmits this information
• Answer inquiries from the public and media and provides the appropriate information
• Relay information to agency personnel
• Receives traffic and incident data from the Geographic Information System (GIS)
• Monitors Roadway Weather Information Systems (RWIS) and (ESS) Sensors
• Records weather and road condition tapes for Highway Advisory Radio (HAR)
• Travel may be required; therefore, a valid driver’s license may be required.
Required Skills and Knowledge
• Knowledge of the operating commands of several different systems
• Knowledge of the functions and applications of the equipment utilized in providing effective incident management
• Knowledge of the operation of communications systems
• Knowledge of the West Virginia State highway system
• Knowledge of English usage and grammar
• Knowledge of hazardous materials codes
• Skill in map reading
• Skill in providing effective communication
• Ability to learn about state and national emergency facilities, services and notification techniques
• Ability to listen well and speak clearly and distinctly
• Ability to function in stressful situations that require immediate responses
• Ability to anticipate unsafe roadway conditions and to respond accordingly
• Ability to prepare various logs and reports pertaining to traffic conditions, incident management and equipment placement
• Ability to operate a computer
Required Education and Experience
REQUIRED EDUCATION
• Graduation from a standard high school or equivalent
REQUIRED EXPERIENCE
• Two (2) years of full-time or equivalent part-time paid experience as an emergency telecommunicator or equivalent experience in an electronic traffic management center environment OR two (2) years of experience in radio communications/dispatching, telephone customer service work, information system help desk work, or telemarketing
To apply, click here: https://www.governmentjobs.com/careers/wvdot/jobs/2906032/highway-intelligent-transportation-fusion-center-operator-kanawha-county?page=2&pagetype=jobOpportunitiesJobs
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