May 16, 2019

Local Manager,Frontier Communications-Wheeling

Responsibilities:

  • Meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products. This position also plays a key support role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams.
  • Key Responsibilities and Accountabilities: Operations Proficiency: · Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental P&L/budget)
  • Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
  • Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
  • Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
  • Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
  • Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
  • Community Relations: · Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community.
  • Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
  • Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement.
  • Serve as point person of Frontier to the community, local media and press Competitive Marketplace:
  • Partners with regional marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response.
  • Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.

Requirements:

  • 5+ years of prior supervisory experience
  • Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
  • Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
  • Extensive knowledge of engineering, plant service center and outside plant functions.
  • Must possess basic PC skills: Excel, Word, Power Point and Outlook. ·
  • Advance knowledge of plant service center, central office and outside plant functions, HSI/ DSL installation and repair experience.
  • Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices as well as FTTH and data networking
  • Must be able to perform complex hardware/software research and provide first level technical support
  • Must be available 24/7 to support off-shift technicians and emergency situations as needed.
  • Must be able to work in inclement weather.

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