April 12, 2019

Operations Manager,UnitedHealth Group-Charleston

Responsibilities:

  • Coordinate, supervise and be accountable for the daily / weekly / monthly activities of supervisor and team members
  • Set priorities for the team to ensure task completion and performance goals are met, such as: production and quality metrics
  • Coordinate work activities with other supervisors, managers, departments, etc
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching and feedback to team members, including formal corrective action
  • Conduct annual performance reviews for team members
  • Provide expertise and customer service support to members, customers, and/or providers

Requirements:

  • High School Diploma / GED or higher
  • Ability to work Monday - Friday 8 AM - 5 PM
  • Previous experience working in Microsoft Word (ability to create and edit documents) and Microsoft Excel (ability to create spreadsheets, pivot tables and perform data analysis)
  • 3+ years of experience in a Supervisory or Managerial role within a professional Healthcare environment
  • 3+ years of experience in a Quality and Productivity based environment with an emphasis on continuous improvement through root cause analysis
  • Able to travel as needed (less than 25%)

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