Patient Service Coordinator,Community Care Of West Virginia-Clay

Responsibilities:

• Provides direct supervision to clinical support staff, including orientation, performance appraisal, and coordination of personnel records. Oversees staff and activities of the facility; assigns and distributes work; determines priorities; develops/maintains monthly staff working schedules; performs personnel-related functions (hiring, firing, disciplining, training, etc.) in collaboration with the human resources department.
• Manages daily patient planning activities, including but not limited to emergency room utilization, completion of screening questionnaires and decreasing identified payer gaps. Conducts activities directly related to finances such as monitoring co-pay and account collections.
• Daily interaction with patients to assure patient satisfaction, promote patient engagement and assess any barriers to care. Facilitate patient enrollment or eligibility in applicable patient assistance programs, as needed.
• Assist with management of best practices care for patient populations-emphasis as determined by the Director of Quality Improvement (e.g. Patient population: women overdue for pap smear; best practices: system of reminders-phone, email, mail, pre-visit planning to identify women overdue for pap smear, coordinating with primary care providers to facilitate visit). As requested, provide feedback related to quality improvement initiatives through regular reporting and assessment.
• As needed, assist in the execution of quality improvement action plans (e.g. assuring completion of visit planning to assist with care coordination).
• Measures patient and quality outcomes against organizational goals and industry standards. Will be accountable for the success or failure of quality initiatives outcomes and provide detailed explanations for why specific initiatives or tasks were unsuccessful at the facility. Share details regarding action plans that contributed to successful completion or measurable improvements of quality and patient initiatives.
• Manages all staff bi-weekly timecard submissions to the accounting department. Certifies correct timecards, enters disbursements, approves and verifies time requests, etc. Submits payroll data to the accounting department as dictated by established policies.
• Directly oversees Patient Navigator staff to ensure efficient patient flow and the collection of social determinants of health data.
• Acts as point of contact for contracted laboratory staff and maintains good working relationship with contracted service provider. Presents problems, issues or concerns to executive management team for resolution.
• Performs regularly scheduled meetings with staff in order to distribute information, explain processes and offer guidance in staff development and instruction. Meetings are also administered in order to gain feedback from staff on areas in need of improvement or processes that are in need of ‘fine tuning’. Once feedback has been given, the Patient Services Coordinator acts as a liaison to staff in delivering feedback to the administration and the resolution of problems.
• Responsible for inventory management at site. Accepting, monitoring disbursement and preparing ordering requests. Forwarding purchasing requests to the Purchasing Coordinator by established weekly deadlines. Recommends procurement of new health center equipment and monitors maintenance/repair needs of existing equipment (e.g. crash cart, audio and visual equipment, etc.).
• Supports physician and mid-level providers in the provision of care, as appropriate.
• Communicates effectively and professionally with patients, referring physicians and their office staff, and visitors.
• Ensures that all site duties and responsibilities are carried out according to organization and department policies and procedures.
• Works closely with management to ensure the efficient, timely flow of overall operation and promotion of the site.
• Performs and implements instructions given by administration in order to further develop the facility. Communicates changes to site staff in a positive and optimistic manner emphasizing constructive training in new procedures and processes when implementing change.
• Ensures compliance with various regulatory agencies.
• Initiates quality control measures and monitors work quality for compliance with organization standards.
• Completes special projects as requested, e.g., surveys, statistical reports, site specific reports.
• Provides regular updates to administration through structured meetings concerning on site events, status reports on current/future program implementation and issues or concerns that have arisen.
• Other projects and duties as assigned.
• Supports the Mission, Values and Vision of Community Care of West Virginia and the facility.

Requirements:

• High School Diploma or equivalent;
• Bachelor’s in Healthcare Administration, Management or Nursing is highly preferred.
  
• Working knowledge and understanding of HIPAA and OSHA related rules and regulations.
• Two (2) years of medical clinic experience required.
• Supervisory experience preferred, but not mandatory.
• Excellent organizational and interpersonal communication skills
• Demonstrated ability to manage multiple priorities.
• Must be able to establish and maintain effective working relationships with medical professionals and peers.
• Must present a professional demeanor at all times.
• Computer proficiency (electronic medical records, Outlook, Word, Excel)

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