July 19, 2019

Customer Service (Technical Support), Ibex - Charleston

Responsibilities:

Our customer service representatives perform the following tasks:

  • Carefully listen to and understand customer issues
  • Probe and isolate issue causes
  • Utilize available resources to identify appropriate solutions for customers
  • Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
  • Ensure customer satisfaction through effective call resolution
  • Identify and escalate emerging product or customer dissatisfaction issues

These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.

Requirements:

  • High school diploma or the equivalent
  • 18 years of age or older
  • Basic computer navigation and technical skills
  • Advanced problem-solving skills
  • Typing proficiency of at least 25 words per minute
  • Ability to multi-task
  • Excellent interpersonal and communication skills
  • Company drug screen and background check are required

To find out more, click here