Highway Business Operations Assistant 1 – Wood County
Nature of Work
Under general supervision at the full performance level acts as a primary point of contact at the District level for the Swat Complaint Program. Duties will include but are not limited to; collection and inventorying of complaints via phone, letter or email. Solicitation of response information as needed from the applicable organizations and individuals within the district. Follow up on phone calls and written correspondence of complaints, upkeep of database, correspondence and updating with the Swat Coordinator. This position will also serve as secretary and receptionist for the District 3 Maintenance Department. In the capacity duties will include correspondence , answering the phone, filing and other general clerical duties as needed. Perform related work as required.
Pay Grade: 10
Typical Duties and Responsibilties
• Confers with inter- and intra-agency personnel to transact business, gather information, or discuss information; may be in a position with public or federal government contact.
• Gathers and compiles information for state records; writes reports, balances tally sheets, and monitors inventories, purchases, and sales.
• Updates records and contacts employees to gather information; represents the supervisor or unit in the area of assignment at in-house meetings.
• Maintains files of information in hard copy files or electronic format; runs reports for regular or intermittent review.
• Assists in determining the need for changes in procedures, guidelines and formats; devises a solution; monitors the success of solutions by devising quantitative/qualitative measures to document the improvement of services.
• Assists in the writing of manuals in the area of assignment; clarifies the wording and describes new procedures accurately.
• Specific rules, regulations, and procedures are used as part of an assignment that may be of larger scope than those typically required of the position.
• Travel may be required; therefore, a valid driver’s license may be required.
Required Skills and Knowledge
• Knowledge of regulations, processes and procedures in the area of assignment.
• Knowledge of general office practices and procedures.
• Knowledge of state and federal laws and regulations related to the area of assignment.
• Ability to collect and compile accurate information.
• Ability to conceptualize the nature of service difficulties and devise appropriate work methods, tools, and configurations to correct the problem.
• Ability to prepare flowcharts, graphs and status reports.
• Ability to communicate with a wide variety of people, both orally and in writing.
• Ability to perform basic arithmetic.
Required Education and Experience
REQUIRED EDUCATION
• Graduation from a regionally accredited (4) four-year college or university.
• Preference may be given to candidates with a major in the area of public or business administration, accounting, industrial relations, communications or related field.
• Substitution: Additional qualifying experience, as described below, may be substituted on a year-for-year basis for the required training.
REQUIRED EXPERIENCE
• One (1) year of full-time or equivalent part-time paid employment in a technical or advanced clerical position providing administrative services such as accounting, budgeting, project monitoring and reporting, personnel, or procurement and property. Experience must be in responsible complex clerical duties.
• Substitution: Successful completion of graduate study in a regionally accredited college or university in one of the above listed fields may be substituted for the required experience on a year-for-year basis.
To apply, click here: https://www.governmentjobs.com/careers/wvdot/jobs/2902754/highway-business-operations-assistant-1-wood-county?pagetype=jobOpportunitiesJobs
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