Highway Office Assistant 2 – Kanawha County
Nature of Work
The Highway Office Assistant 2 under general supervision, provides assistance to the investigators, paralegal, and legal staff daily. Job duties include, but are not limited to: reviewing claims packages to ensure all required documents have been forwarded; contracting insurance companies and filing claims; forwarding supporting documentation as requested; communications with the statewide district offices to clarify issues or resolve questions; oral and written contact with customers to answer general informational questions and resolve issues regarding invoices; posting information for record keeping purposes, and other duties as required or assigned. Must possess ability to communicate and interact successfully with a variety of individuals, both inside and outside the agency and have strong organizational and tracking skills.
Pay Grade: 6
Typical Duties and Responsibilities
• Posts information such as payroll, materials used or equipment rental to a log or ledger, may be required to check for completeness, performs basic arithmetic calculations (addition, subtraction, division or multiplication), corrects errors if the answer is readily available or easily determined
• Maintains, processes, sorts and files documents numerically, alphabetically or according to other predetermined classification criteria, reviews files for data and collects information or statistics such as materials used or attendance information
• Answers telephone, screens calls, takes messages and complaints, gives general information to callers when possible and specific information whenever possible
• Receives, sorts and distributes incoming and outgoing mail
• Operates office equipment such as adding machine, calculator, copying machine or other machines requiring no special previous training
• Types a variety of documents from verbal instruction, written, or voice recorded dictation
• Collects, receipts, counts and deposits money
• Calculates benefits, etc., using basic mathematics such as addition, subtraction, multiplication, division, and percentages
• Posts records of transactions, attendance, etc., and writes reports
• May compile records and reports for supervisor
• May operate a VDT using a set of standard commands, screens, menus and help instructions to enter, access and update or manipulate data in the performance of a variety of clerical duties, may run reports from the database
• Travel may be required; therefore, a valid driver’s license may be required.
Required Skills and Knowledge
• Knowledge of office procedures and methods
• Knowledge of business English, spelling and arithmetic
• Ability to operate the common types of office equipment related to the job
• Ability to understand and follow oral and written instructions
Required Education and Experience
REQUIRED EDUCATION
• Graduation from a standard high school or the equivalent
REQUIRED EXPERIENCE
• Two years of full-time or equivalent part-time paid experience in routine office work
To apply, click here: https://www.governmentjobs.com/careers/wvdot/jobs/2913492/highway-office-assistant-2-kanawha-county?page=3&pagetype=jobOpportunitiesJobs
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